8 responses

  1. Justin Dorfman
    February 3, 2012

    This is a great write up. As a support engineer at a CDN I can totally relate to this: “We wish them well, and we know they will be back.” It is true. Every type of web hosting service has problems from time to time. If you are upfront with customers and provide excellent support, 9 times out of 10 they will understand and appreciate the honesty. The one who leaves 9 times out of 10 signs right back up (in a month or two).

  2. brant
    February 7, 2012

    I saw this transition process first-hand, and yes, it was a bit of a roller coaster to say the least. I haven’t seen this new setup fully working to its awesomeness, but I still believe.

  3. patrick
    February 17, 2012

    I don’t know what half of all the technicalities meant, but just the fact that you guys are willing to lay it all out there and openly share the nuts and bolts of what you’re doing has made an impression on me. Haven’t seen any of your competitors measure up to that (I’ve been researching for sometime). Which is why I’m gonna become a new customer. About to get Page.ly with it.

  4. Dallas
    June 2, 2012

    Wow, this is an inspirational and technically intriguing write up. We are working on setting up high performance WordPress hosting for the Australian market (Varnish, cloud servers, CDN) and obviously page.ly sets the bar for what is possible, especially wrt security and customer experience.
    I agree the fact you guys publish what has gone on behind the scenes only adds to your credibility.
    I remember the first time I heard of page.ly I thought: “Wow, that is expensive hosting”. Now I realise just how much has gone on behind the scenes to deliver a high quality product and how much you get for your money. The clincher is, you don’t realise what its worth until your site gets hacked, or you spend hours troubleshooting a WordPress hosting problem (on another host, of course). Then you realise what you are paying for isn’t hosting: its peace of mind and freedom from frustration (Well not ALL frustration!). Looking forward to seeing where page.ly managed hosting goes.

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